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Frequently Asked Questions

  • Updates to our ticketing policies which are applicable to any booking being played after 25th March 2024
    Please refer to the product description and Terms and Conditions which are displayed when booking. As well as the information on your email confirmation. If you are unsure please get in touch.
  • What are your opening hours?
    We are open Fridays from 4pm - 8pm, Saturdays from 10am-8pm and Sundays 10am-8pm (Southampton and Newbury) 10am-6:30pm (Swindon, Farnborough and Poole). We are also open 7 days a week during school holidays and bank holidays. Exclusive hire bookings are available any day of the week please get in touch to discuss.
  • How much does it cost?
    Our General Admission ticket price is £11.95 for an hour’s session for both adults and children. We do offer a 20% saving on our Family Ticket up to 4 guests, minimum 1 adult and 2 children (under 16) required per booking. Children 3 and under go free, with a paying adult!
  • How do I book?
    Bookings are available online via the book now button for each venue.
  • Can children attend alone?
    Gamers 12 and under must have an adult in the venue with them. Children ages 6 and under must have an adult on the venue floor with them. Family members may wait and watch in our HUB area for free! To join in the fun and enter the arcade floor a ticket must be purchased.
  • Do we need spectators' tickets?
    Spectators do not require a ticket and are more than welcome to wait in the “Hub” area.
  • What if I have a large group booking?
    Got the gang together? No problem! We allow groups of up to 15 people per session. Going bigger?! We have Exclusive Venue Hire and Birthday Parties available - to find out more contact us via parties@highscorearcades.co.uk
  • Do I need a ticket to be in the main arcade?
    Yes everyone is required to have a ticket to enter the main gaming area,even if you do not intend to play. If you do not have a ticket you are welcome to wait in The Hub.
  • Do I need to book in advance?
    Yes, we limit capacity to ensure the best possible gaming experience for everyone. Tickets sell fast so we recommend booking in advance to guarantee space for you and your group.
  • What happens if I just turn up?
    To speed access we require everybody to book online even if you are visiting us today. This means you can simply show your QR code at the entrance to gain instant admission. If you are unable to book, we will be able to help you on arrival if we have capacity available.
  • Can I pay on the day?
    We are a cashless venue so payment must be made via credit/debit card.
  • Can I rent out the whole venue?
    Absolutely! Exclusive venue hire is available across all our sites. Contact us via parties@highscorearcades.co.uk to get the ball rolling or click here to find out more.
  • Are all games set to free play, do I need to bring change?
    We are a cashless venue, so no need to bring a pocket full of change, all our games are set on free play for you to enjoy during your session!
  • Will food and drink be available?
    We have cold drinks available to purchase at all our venues. You may bring a snack to eat before your session but we do not allow cakes or large amounts of food to be brought into the venue (unless you have booked one of our Birthday Party packages). There are plenty of places local to all venues to grab a bite to eat before or after your session.
  • Can I bring bags?
    Yes, you are welcome to bring in your belongings, but please try to keep to a minimum as we cannot accept responsibility for personal belongings whilst on site.
  • Lost property
    Get in touch with us via email hello@highscorearcades.co.uk or phone 0208 102 9312 if you think you’ve left anything behind! We keep hold of lost property for one month, so it's to best check sooner rather than later!
  • What about toilet facilities?
    Our Newbury venue has toilet facilities available on-site and also has disabled toilet facilities. Farnborough has all toilet facilities available within the shopping centre. Southampton has toilet facilities upstairs and we are currently working on making disabled toilet facilities available for the venue. Swindon has toilet facilities available in the shopping centre. Poole has toilets onsite with restricted access, but more toilets available in the shopping centre - contact us via hello@highscorearcades.co.uk
  • What time should I arrive for my booking?
    It’s always good to get down early so you don’t miss any of your session time. Please do not arrive any earlier than 15 minutes as this gives our staff enough time to prepare the best gaming experience for you.
  • Do you do birthday parties?
    Did someone say party!?! We love a birthday party, contact us today at parties@highscorearcades.co.uk and let's get the party started!
  • Is the venue wheelchair accessible?
    Our Newbury site does have a ramp for wheelchair access while Farnborough & Poole is all ground floor. Southampton has wheelchair access to the majority of games. Swindon is set on two floors but a lift is available at the entrance of the arcade in the shopping centre which allows access to both floors. If you have any questions or concerns please contact us in advance of your visit at hello@highscorearcades.co.uk
  • Im going to be late/miss my booking, what should I do?
    Do what you can to get here as soon as possible and our staff will do their best to accommodate your booking. We have a tight time schedule so no promises that you’ll be able to get your game on!
  • Can I stay for another hour after my session?
    If we have the space, of course! Speak to one of our team members who will be more than happy you book another 60 minute session.
  • Who can I contact about my experience?
    We’re happy to listen! Please drop an email to hello@highscorearcades.co.uk and we’ll be in touch promptly to help!
  • Do you offer a Disability Concession?
    Yes, we offer a concession ticket for disabilities and special needs. This ticket enables one free carer included in their ticket for those who require assistance. Supporting documentation required upon arrival for eligibility.
  • What supporting documentation is accepted for proof of Disability?
    Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.​ Attendance Allowance or Carer's Allowance letter of award​ Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).​ A valid Blue Badge​ In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).​ Credibility’s Access Card with the carer/companion symbol
  • Do you offer a Blue Light Discount
    Yes we do, just enter code BLC10 at checkout and bring your Blue Light card with you at the time of booking.
  • Do you offer studend discount?
    Yes we do, just enter code SOSTU at checkout to discount the applicable item by 25% and bring your student card with you at the time of booking.
  • I'm having issues applying my discount code.
    Most discount codes are applicable to single space admission tickets only. Only one discount can be applied per booking. If you have multiple 'free space' codes then contact our Support team who can advise.
  • Cleaning!
    The machines and key touch points are frequently sanitised throughout the day. Hand sanitisation stations are available at all venues.
  • The Team!
    Our team's safety and wellbeing is super important to us as they make your experience epic. We therefore ask that you are polite to our staff throughout your visit. Any problems, they are there to help!
  • Payment Options!
    We are a cash free venue so only accept credit or debit cards. We accept all major cards; Mastercard, Visa, American Express.
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