Frequently Asked Questions

What are your opening hours?

We are open Fridays from 4pm - 10pm and Saturdays and Sundays from 10am-10pm.

We are also open 7 days a week during school holidays and bank holidays.

Party bookings are available any day of the week please get in touch to discuss.

Do I need to book in advance?

Yes, we limit capacity to ensure the best possible gaming experience for everyone. Tickets sell fast so we recommend booking in advance to guarantee space for you and your group.

What happens if I just turn up?

To speed access we require everybody to book online even if you are visiting us today. This means you can simply show your QR code at the entrance to gain instant admission. If you are unable to book, we will be able to help you on arrival if we have capacity available.

Can I pay on the day?

We are a cashless venue so payment must be made via credit/debit card.

How do I book?

Bookings are available online via the book now button for each venue.

What if I have a large group booking?

Got the gang together? No problem! We allow groups of up to 15 people per session. Going bigger?! We have Exclusive Venue Hire and Birthday Parties available - to find out more contact us via parties@highscorearcades.co.uk

Can I rent out the whole venue?

Absolutely! Exclusive venue hire is available across all our sites. Contact us via parties@highscorearcades.co.uk to get the ball rolling or click here to find out more.

How much does it cost?

Our General Admission ticket price is £9.95 for an hour’s session for both adults and children. We do offer a 25% saving on our Family Ticket up to 4 guests, minimum 1 adult and 2 children (under 16) required per booking. Children 5 and under go free!

Can children attend alone?

All children under 12 must be accompanied by an adult.

Do we need spectators' tickets?

Spectators do not require a ticket and are more than welcome to wait in the “Hub” area.

Are all games set to free play, do I need to bring change?

We are a cashless venue, so no need to bring a pocket full of change, all our games are set on free play for you to enjoy during your session!

Will food and drink be available?

At the moment we do not have food and drink facilities available, but feel free to bring your own or why not tie in a visit to Sundaes Gelato next door (Newbury) or Sprinkles (Southampton) and grab some scrummy ice cream or waffles?

Can I bring bags?

Yes, you are welcome to bring in your belongings, but please try to keep to a minimum as we cannot accept reasonability for personal belongings whilst on site. 

Lost property

Get in touch with us via email hello@highscorearcades.co.uk or phone 07535087933 if you think you’ve left anything behind! We keep hold of lost property for one month, so it's to best check sooner rather than later!

What about toilet facilities?

Our Newbury venue has toilet facilities available on-site and also has disabled toilet facilities. Farnborough has all toilet facilities available within the shopping centre. Southampton has toilet facilities upstairs and we are currently working on making disabled toilet facilities available for the venue - contact us via hello@highscorearcades.co.uk or 07535 087933 to find out more.

What time should I arrive for my booking?

It’s always good to get down early so you don’t miss any of your session time. Please do not arrive any earlier than 15 minutes as this gives our staff enough time to prepare the best gaming experience for you.

Do you do birthday parties?

Did someone say party!?! We love a birthday party, contact us today at parties@highscorearcades.co.uk and let's get the party started!

Is the venue wheelchair accessible?

Our Newbury site does have a ramp for wheelchair access while Southampton and Farnborough are all ground floor. If you have any questions or concerns please contact us in advance of your visit at hello@highscorearcades.co.uk

Im going to be late/miss my booking, what should i do?

Do what you can to get here as soon as possible and our staff will do their best to accommodate your booking. We have a tight time schedule so no promises that you’ll be able to get your game on!

Can I stay for another hour after my session?

If we have space, of course! Speak to one of our team members who will be more than happy to help.

I would like to speak to someone about my High Score experience. Who can I contact?

We’re happy to listen! Please drop an email to hello@highscorearcades.co.uk and we’ll be in touch promptly to help!

COVID-19 Secure measures

Although many Covid restrictions have been lifted our staff will still be following many of the same COVID guidelines to ensure the safety of our customers and our staff. 

 

Staff will still wear masks during your session, hand sanitisation stations will be available across all sites and customers will be asked to respect social distancing for guests outside of their group.

Social Distancing!

Of course, we are following all the government guidelines to ensure that when you are in our venues you can socialise at a safe distance from others whilst still having a mega time! 

Cleaning!

We’re upping our already tight cleaning schedule to ensure all key areas of the venue are thoroughly cleaned every 30 minutes. Hand sanitisation stations will be available throughout the venue and we will be thoroughly sanitising after every session.

Safety of the Staff!

Our crew’s safety and wellbeing are super important to us as they make your experience epic. We’ll be giving our team the option to wear PPE such as masks or visors whilst they are working and they will be of course washing their hands regularly.

Payment Options!

We'll only be accepting card payments. We can't accept cash at this time sorry!

Do I need to wear a face covering?

It’s entirely up to you, whatever you feel most comfortable doing. We have masks available if you forget yours on the day.